Help and Questions

Help & Questions

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery times may vary depending on your location. You’ll receive a tracking number by email as soon as your order has been shipped.

How can I track my order?

After your order ships, we’ll send you a tracking number by email so you can follow your package every step of the way.

Can I return my order?

Yes. We accept eligible returns within the timeframe outlined in our Refund Policy. Please review our Refund Policy for complete details and return instructions.

What if I receive the wrong or a damaged item?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Be sure to include your order number and photos of the issue so we can assist you quickly.

Can I cancel or change my order?

If your order has not yet been processed or shipped, we’ll do our best to accommodate your request. Please contact us as soon as possible after placing your order.

Do you restock sold-out items?

Some products may be restocked, while others are released in limited quantities. Check back often or follow our latest updates for new arrivals and restocks.

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (if available), and other secure payment methods offered at checkout.

Is my payment information secure?

Yes. All payments are processed through Shopify’s secure checkout system using industry-standard encryption to help protect your personal and payment information.

How do I contact customer support?

If you have any questions or need assistance, please email us at 23weaverme@gmail.com. We aim to respond to all inquiries within 24–48 business hours.

Thank You

Thank you for choosing MP3 Assets. We appreciate your support and are committed to providing you with the best shopping experience possible.